Machine Service & Repair

Sewing & Embroidery Machine Service & Repair

Professional Service. Experienced Technicians. Reliable Results.
Marietta’s Quilt & Sew offers a full service, on-site repair department specializing in Baby Lock, Janome, and Husqvarna Viking machines. Our certified technicians bring years of hands-on experience servicing a wide range of machines, including:
•    Sewing machines
•    Sergers
•    Combination sewing & embroidery machines
•    Embroidery machines
•    Longarm quilting machines
All service work is performed in-house, with rare exceptions when a machine must be returned to the manufacturer.
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No Appointment Needed
Simply bring your machine in during regular business hours.
All machines are serviced in the order they are received.
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Turnaround Time
We work to complete service as efficiently as possible. Turnaround time varies depending on current workload and the complexity of the service required.
If anything outside of routine service is identified, our team will contact you to review findings and next steps before proceeding.
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What to Expect
Every machine is carefully evaluated by a trained technician. Depending on the condition and needs of your machine, service may include:
•    Thorough cleaning
•    Lubrication and internal maintenance
•    Tension adjustments
•    Timing and performance checks
•    Full mechanical inspection
If your machine is brought in for a specific issue, we will diagnose the problem and review repair options with you before any additional work is completed.
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Preventive Maintenance Matters
Your sewing machine is a precision piece of equipment. Routine maintenance helps ensure:
•    Consistent stitch quality
•    Longer machine life
•    Fewer unexpected breakdowns
•    Better overall performance
Regular service is one of the best ways to protect your investment.
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Brand Service Limitations
Currently, we service Baby Lock, Janome, and Husqvarna Viking and Grace Company machines only.
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Storage Policy
Due to limited space in our service department, we ask that machines be picked up promptly after completion.
•    Machines should be picked up within 30 days of notification
•    Storage fees may apply after this period
•    Machines left beyond an extended timeframe may be subject to disposal

What do I need to bring with my sewing machine or embroidery machine?

To ensure that we can give you the best repair service, please bring the following items with your machine:

Sewing only machines:
  • Zig Zag Foot
  • Zig Zag Shank
  • Zig Zag Needle Plate (this is the one with the oval hole)
  • Bobbin Case & Bobbin
  • Foot Pedal -only if the machine will not sew without it  OR you are having electrical problems with your machine.
  • Cord - Any cord that is also connected to the foot pedal, has an unusual shaped connector, or if you are having electrical problems with your machine.

Combo Sewing & Embroidery machines:
  • Zig Zag Foot
  • Zig Zag Shank
  • Zig Zag Needle Plate (this is the one with the oval hole)
  • Bobbin Case & Bobbin
  • Foot Pedal -only if the machine will not sew without it  OR you are having problems with the foot pedal.
  • Embroidery Unit
  • Embroidery Foot
  • Smallest Hoop that came with the machine (Usually a 4x4 or 5x7)
  • Cord - Any cord that is also connected to the foot pedal, has an unusual shaped connector, or if you are having electrical problems with your machine.
Embroidery Only Machines:
  • Bobbin Case & Bobbin
  • Foot Pedal -only if the machine will not sew without it  OR you are having problems with the foot pedal.
  • Embroidery Unit
  • Embroidery Foot
  • Smallest Hoop that came with the machine (Usually a 4x4 or 5x7)
  • Cord - Any cord that has an unusual shaped connector or if you are having electrical problems with your machine.
  • For upright embroidery machines:  "A" and "B" arms  SEE NOTE BELOW
Sergers:
  • Cord
  • Pedal
  • Multipurpose Foot

If you are experiencing stitch difficulties, it is very helpful to bring in a sample of what the machine is doing when you bring it in for repair.  

Note: When bringing in the Babylock 6 or 10 needle, or Alliance, you must also bring in the Frame 50 assembly, Frame 70 assembly and the Tubular Round Arm Set E if applicable. Please see picture.


 

Scissors

 

Sharpening:


Drop off your scissors for sharpening and we will have them ready within 5-10  days.  We cannot sharpen curved blade scissors.
Cost is $10.00.