Sewing & Embroidery Machine Service & Repair

Sewing Machine Service & Repair

Diagnostic Bench Fee – $65

A $65 bench fee applies when a machine is brought in with a specific problem, error, or malfunction and requires diagnostic evaluation by our technician. 

This fee covers the time it takes to:

• Open the machine
• Investigate the issue
• Test components and settings
• Identify the source of the problem

Even if the issue turns out to be minor or caused by user error, the technician’s time and assessment are still required.

If the problem can be identified and resolved within one hour and doesn't require additional parts, we will complete the repair for the bench fee. If additional time, and parts are required, we will notify the customer before proceeding with the repair. 

When the Bench Fee Applies:

• You report a problem or malfunction with your machine
• You are unsure what’s wrong and want it diagnosed
• You decline further repair after diagnosis

When the Bench Fee Does Not Apply:

• You are bringing your machine in for routine service or maintenance only
• You do not report any functional issue

The bench fee is due at drop-off and is separate from any repair or service charges that may follow.

Preventive Maintenance Matters

Like a car, your sewing machine needs regular maintenance to perform at its best and extend its lifespan. We will perform a general service on your machine unless you request otherwise.

Storage Policy

Due to limited space in our service department, we kindly ask that machines be picked up within 30 days of completion.

• A $20 per month storage fee will be applied to machines left beyond 30 days.
• Machines not picked up after 90 days may be disposed of at our discretion.

Frequently Asked Questions – Machine Service & Repairs

How long does it take to service my machine?

Our standard turnaround time is 7 to 14 business days, depending on current workload. Machines are serviced in the order they are received — we do not take appointments.

If any issues arise during the repair process, we will contact you to discuss options and next steps.

What is included in a full service, and how much does it cost?

A full service includes:

• Cleaning
• Oiling
• Tension and timing adjustments
• Full mechanical check

Service Pricing (Flat Rate)

• Sewing-Only Machine: $142.00
• Embroidery-Only Machine: $164.00
• Combo Sewing & Embroidery Machine: $164.00 (with or without embroidery arm)
• Serger: $138.00
• Longarm Quilting Machine: $165.00

Upright / Multi-Needle Machines

• Baby Lock Single-Needle Embroidery: $275.00
• Baby Lock 6-Needle Embroidery: $303.00
• Baby Lock 10-Needle Embroidery: $358.00

What is the Bench Fee?

The bench fee is $65 per hour and applies when:

• You bring in a machine with a specific issue or malfunction
• You want a diagnosis but are unsure what the problem is
• If the issue turns out to be minor or user-related, the bench fee still applies.
  If you choose not to proceed with the repair, no additional charges will be incurred beyond the bench fee.
• We always call you first to discuss repair options and costs before proceeding with any work.

• Can you install a software update or upgrade for me?
• Yes. We offer update/upgrade installation services for $30.00.
• Updates are free downloads from Baby Lock or Janome that correct bugs or improve performance.
• Upgrades are paid software packages that add features to your machine.
• While most updates can be installed at home by following the manufacturer’s instructions, we are happy to do it for you if you prefer. Most installations take about 30 minutes.
• Note: This is the only service we accept reservations for. Please call the shop to schedule a time.

• How often should my machine be serviced?
• We recommend servicing your machine at least once a year. If you sew heavily, consider having it serviced every 6 months to maintain optimal performance and machine longevity.

• What if I still have problems after service?
• If you experience any issues after your machine has been serviced, please bring it back to us within 30 days. We stand behind our work and will address concerns under our service warranty.

What do I need to bring with my sewing machine or embroidery machine?

To ensure that we can give you the best repair service, please bring the following items with your machine:

• Zig Zag Foot
• Zig Zag Shank
• Zig Zag Needle Plate (this is the one with the oval hole)
• Bobbin Case & Bobbin
• Foot Pedal -only if the machine will not sew without it  OR you are having electrical problems with your machine.
• Cord - Any cord that is also connected to the foot pedal, has an unusual shaped connector, or if you are having electrical problems with your machine.

• Zig Zag Foot
• Zig Zag Shank
• Zig Zag Needle Plate (this is the one with the oval hole)
• Bobbin Case & Bobbin
• Foot Pedal -only if the machine will not sew without it  OR you are having problems with the foot pedal.
• Embroidery Unit
• Embroidery Foot
• Smallest Hoop that came with the machine (Usually a 4x4 or 5x7)
• Cord - Any cord that is also connected to the foot pedal, has an unusual shaped connector, or if you are having electrical problems with your machine.

• Bobbin Case & Bobbin
• Foot Pedal -only if the machine will not sew without it  OR you are having problems with the foot pedal.
• Embroidery Unit
• Embroidery Foot
• Smallest Hoop that came with the machine (Usually a 4x4 or 5x7)
• Cord - Any cord that has an unusual shaped connector or if you are having electrical problems with your machine.
• For upright embroidery machines:  "A" and "B" arms  SEE NOTE BELOW

• Cord
• Pedal
• Multipurpose Foot

If you are experiencing stitch difficulties, it is very helpful to bring in a sample of what the machine is doing when you bring it in for repair.  

Note: When bringing in the Babylock 6 or 10 needle, or Alliance, you must also bring in the Frame 50 assembly, Frame 70 assembly and the Tubular Round Arm Set E if applicable. Please see picture.

Sharpening:

Drop off your scissors for sharpening and we will have them ready within 5-10  days.  We cannot sharpen curved blade scissors.
Cost is $10.00.