Machine Service & Repair

 

Sewing & Embroidery Machine Service & Repair

Professional Service. Experienced Technicians. Reliable Results.
Marietta’s Quilt & Sew offers a full service, on-site repair department specializing in Baby Lock, Janome, and Husqvarna Viking machines. Our certified technicians bring years of hands-on experience servicing a wide range of machines, including:
•    Sewing machines
•    Sergers
•    Combination sewing & embroidery machines
•    Embroidery machines
•    Longarm quilting machines
All service work is performed in-house, with rare exceptions when a machine must be returned to the manufacturer.
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No Appointment Needed
Simply bring your machine in during regular business hours.
All machines are serviced in the order they are received.
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Turnaround Time
We work to complete service as efficiently as possible. Turnaround time varies depending on current workload and the complexity of the service required.
If anything outside of routine service is identified, our team will contact you to review findings and next steps before proceeding.
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What to Expect
Every machine is carefully evaluated by a trained technician. Depending on the condition and needs of your machine, service may include:
•    Thorough cleaning
•    Lubrication and internal maintenance
•    Tension adjustments
•    Timing and performance checks
•    Full mechanical inspection
If your machine is brought in for a specific issue, we will diagnose the problem and review repair options with you before any additional work is completed.
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Preventive Maintenance Matters
Your sewing machine is a precision piece of equipment. Routine maintenance helps ensure:
•    Consistent stitch quality
•    Longer machine life
•    Fewer unexpected breakdowns
•    Better overall performance
Regular service is one of the best ways to protect your investment.
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Brand Service Limitations
Currently, we service Baby Lock, Janome, and Husqvarna Viking and Grace Company machines only.
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Storage Policy
Due to limited space in our service department, we ask that machines be picked up promptly after completion.
•    Machines should be picked up within 30 days of notification
•    Storage fees may apply after this period
•    Machines left beyond an extended timeframe may be subject to disposal

Frequently Asked Questions

What to Expect From Your Service

Every machine that enters our service department is handled with a thorough, professional process designed to restore performance and reliability.

A standard service typically includes:

  • Complete internal and external cleaning to remove lint, dust, and debris
  • Precision lubrication of critical moving parts
  • Inspection and adjustment of tension systems
  • Timing verification and adjustment (if needed)
  • Needle bar, hook, and feed system inspection
  • Electrical and operational checks
  • Test stitching under multiple conditions to ensure proper performance

If your machine is experiencing a specific issue, our technician will perform a detailed diagnostic evaluation to identify the root cause and recommend the appropriate repair.

Our goal is not just to “get it running,” but to return your machine performing as close to optimal as possible.

Frequently Asked Questions – Machine Service & Repairs

How long does service take?

Most machines are completed within 7 to 14 business days.

Turnaround time can vary based on:

  • Current service volume
  • Machine type (standard vs. embroidery, serger, or longarm)
  • Whether additional repairs or parts are needed

During peak seasons or high-volume periods, turnaround times may extend. If your machine requires additional work beyond standard service, this may also impact completion time.

How does the service process work?

  1. Drop-Off – Bring your machine in during business hours (no appointment needed)
  2. Evaluation – Machines are checked in and placed in queue
  3. Service or Diagnosis – Technician performs routine service or evaluates reported issues
  4. Customer Contact (if needed) – We will contact you before proceeding with any repairs beyond standard service
  5. Completion & Pickup Notification – You’ll be notified when your machine is ready

What if my machine has a specific problem?

If you are experiencing issues (thread breaks, tension problems, error messages, etc.), please let us know at drop-off.

Our technician will:

  • Diagnose the issue
  • Identify the cause
  • Contact you with recommended next steps if additional repair is needed

No additional work beyond standard service is performed without your approval.

Do I need an appointment?

No. Machines are accepted on a walk-in basis during regular business hours and serviced in the order received.

What brands do you service?

We currently service Baby Lock, Janome, and Husqvarna Viking machines.

Should I service my machine if it seems to be working fine?

Yes. Many issues develop gradually and are not immediately noticeable.

Routine maintenance helps:

  • Prevent costly repairs
  • Maintain stitch quality
  • Extend the life of your machine
  • Keep everything running smoothly and consistently

What can affect turnaround time?

Several factors can impact how quickly your machine is completed:

  • High seasonal demand
  • Complexity of the machine
  • Condition of the machine when received
  • Parts availability (if required)

We always aim to complete service as efficiently as possible without compromising quality.

When will I be contacted?

We will contact you if:

  • Additional repair is recommended
  • Parts are required
  • There are any unexpected delays

Otherwise, you will be notified as soon as your machine is ready for pickup.

What happens if I don’t pick up my machine?

Due to limited space, we ask that machines be picked up promptly after completion.

  • Machines should be picked up within 30 days of notification
  • Storage fees may apply after this period
  • Machines left for an extended period may be subject to disposal

What is the Bench Fee?

The bench fee is $65 per hour and applies when:

  • You bring in a machine with a specific issue or malfunction
  • The bench fee is not charged for a standard machine service or clean, oil and adjust (COA)
  • You want a diagnosis but are unsure what the problem is
  • If the issue turns out to be minor or user-related, the bench fee still applies.
    If you choose not to proceed with the repair, no additional charges will be incurred beyond the bench fee.
  • We always call you first to discuss repair options and costs before proceeding with any work.
  • Can you install a software update or upgrade for me?
  • Yes. We offer update/upgrade installation services for $30.00.
  • Updates are free downloads from Baby Lock or Janome that correct bugs or improve performance.
  • Upgrades are paid software packages that add features to your machine.
  • While most updates can be installed at home by following the manufacturer’s instructions, we are happy to do it for you if you prefer. Most installations take about 30 minutes.
  • Note: This is the only service we accept reservations for. Please call the shop to schedule a time.
  • How often should my machine be serviced?
  • We recommend servicing your machine at least once a year. If you sew heavily, consider having it serviced every 6 months to maintain optimal performance and machine longevity.
  • What if I still have problems after service?
  • If you experience any issues after your machine has been serviced, please bring it back to us within 2 weeks. We stand behind our work and will address concerns under our service warranty.

What do I need to bring with my sewing machine or embroidery machine?

To ensure that we can give you the best repair service, please bring the following items with your machine:

Sewing only machines:
  • Zig Zag Foot
  • Zig Zag Shank
  • Zig Zag Needle Plate (this is the one with the oval hole)
  • Bobbin Case & Bobbin
  • Foot Pedal -only if the machine will not sew without it  OR you are having electrical problems with your machine.
  • Cord - Any cord that is also connected to the foot pedal, has an unusual shaped connector, or if you are having electrical problems with your machine.

Combo Sewing & Embroidery machines:
  • Zig Zag Foot
  • Zig Zag Shank
  • Zig Zag Needle Plate (this is the one with the oval hole)
  • Bobbin Case & Bobbin
  • Foot Pedal -only if the machine will not sew without it  OR you are having problems with the foot pedal.
  • Embroidery Unit
  • Embroidery Foot
  • Smallest Hoop that came with the machine (Usually a 4x4 or 5x7)
  • Cord - Any cord that is also connected to the foot pedal, has an unusual shaped connector, or if you are having electrical problems with your machine.
Embroidery Only Machines:
  • Bobbin Case & Bobbin
  • Foot Pedal -only if the machine will not sew without it  OR you are having problems with the foot pedal.
  • Embroidery Unit
  • Embroidery Foot
  • Smallest Hoop that came with the machine (Usually a 4x4 or 5x7)
  • Cord - Any cord that has an unusual shaped connector or if you are having electrical problems with your machine.
  • For upright embroidery machines:  "A" and "B" arms  SEE NOTE BELOW
Sergers:
  • Cord
  • Pedal
  • Multipurpose Foot

If you are experiencing stitch difficulties, it is very helpful to bring in a sample of what the machine is doing when you bring it in for repair.  

Note: When bringing in the Babylock 6 or 10 needle, or Alliance, you must also bring in the Frame 50 assembly, Frame 70 assembly and the Tubular Round Arm Set E if applicable. Please see picture.


 

Scissors

 

Sharpening:


Drop off your scissors for sharpening and we will have them ready within 5-10  days.  We cannot sharpen curved blade scissors.
Cost is $10.00.