In addition to our fabrics and notions, we offer a full-service repair department. The staff in our repair department has a combined over 10 years of experience in the industry and are Baby Lock certified.
We are here to help and can service most brands of sewing machine, serger, embroidery machine, blind hemmer or long arm quilting machines. We offer repair service on most makes and models of machines, including Janome, Singer, Viking, Pfaff and of course, our own Baby Lock machines.
Due to lack of access to technical support and other resources, we are no longer able to service any Bernina sewing/embroidery machines. Service work is done on site...with the rare occasion that your machine maybe shipped to another location! In most cases, machines can be repaired in 5-6 business days.
Don’t wait until your machine isn’t working to bring it in for service. Just as your car needs regular maintenance, sewing machines require servicing to ensure optimum functionality and long life.
How Long Does It Take?
We strive to service machines within 5-6 business days depending on the volume. No appointment needed. If there are any problems in the repair process, we will contact you and keep you informed.
What is the charge for a service?
A Full service includes: Cleaning, oiling, adjusting and setting the timing and tension.
Sewing machine basic mechanical – $79.95
Sewing machine electronic– $89.95
Combined sewing and embroidery machine – $99.95 (with or without embroidery arm)
Viking, Janome and other brands sewing machine - $99.95
Viking, Janome and other brands embroidery machine - $110.95 (with or without embroidery arm)
1 needle machine – $220.00
6 needle machine – $250.00
10 needle machine – $280.00
Bench Fee - Up to $40.00
If we can not fix your machine, or if you do not want further service after the bench fee, there is no additional charge. Our policy is to call you and discuss repair options. Prices are subject to change depending on the amount of labor that is needed.
How often Should My Machine Be Serviced?
It is recommend to have all machines serviced once a year. If your machine is used heavily, you may want to consider having it serviced every 6 months.
What Do I Need to Bring With My Sewing Machine or Embroidery machine?
To ensure that we can give you the best repair service, please bring the following items with your machine when you come for a service:
|Bobbin Case and bobbin|
For multi-needle machines bring "A" and "B" arm
|Bobbin Case and bobbin|
|Power cord if not a
Babylock or Brother machine
If you have additional questions or concerns, please contact us at: 864-962-5353
Drop off your scissors or rotary blades for sharpening and we will have them ready within 4-5 days.
Cost is $4.00 for scissors and $3.00 for rotary blades.